Privacy Policy

🔒 Introduction

Welcome to BM0 50V ADS 12022. We are a SaaS platform that helps businesses manage their social media accounts through a unified control panel, including Facebook, Messenger, WhatsApp, and Instagram.

After obtaining customer authorization, we access page information, post content, comments, private messages, and basic performance metrics through open platform APIs. These data are displayed in our system to help you better manage your social media presence.

This Privacy Policy explains how we collect, use, protect, and handle your personal information. By using our services, you agree to the practices described in this policy.

📊 Information We Collect

1. Information You Provide

• Account Information: Name, email address, phone number, company name, billing details when you register
• Social Media Authorization: Access tokens and permissions you grant us for Messenger, WhatsApp, Instagram, and Facebook
• Payment Information: Credit card details and billing addresses (securely processed through third-party payment providers)
• Customer Data: Messages, conversations, and interactions managed through our platform

2. Information Automatically Collected

• Social Media Data: Page information, posts, comments, private messages, and performance metrics from connected platforms
• Usage Data: How you interact with our platform, feature usage, bot performance metrics
• Technical Information: IP address, browser type, device information, operating system
• Cookies: We use cookies and similar technologies to enhance your experience

3. Information from Third-Party Platforms

• Facebook/Meta Platforms: User interactions with your chatbots and pages
• Integration Services: Data from connected CRM systems, Google Sheets, and other tools

🎯 How We Use Your Information

Customers can view data, reply to messages and comments, create and publish posts, and access basic operational analytics reports on our platform.

All data is used solely to provide these services to customers.

Specific Use Cases:

• Service Delivery: Provide chatbot functionality, message management, and multi-platform automation
• Account Management: Create and maintain your account, process payments, provide customer support
• Analytics: Generate performance reports, user growth metrics, and engagement statistics
• Communication: Send service updates, security alerts, and important notifications
• Platform Integration: Connect and sync data with your social media accounts
• Security: Detect fraud, prevent abuse, and maintain system security
• Improvement: Analyze usage patterns to enhance our services

🔐 Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest using industry-standard protocols
• Access Controls: Strict authentication and authorization mechanisms limit data access
• Secure Infrastructure: Data stored in secure cloud facilities with physical and digital protections
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff trained on data protection and privacy best practices
• Monitoring: 24/7 system monitoring for suspicious activities

🤝 Information Sharing

We do NOT sell your personal information. We only share data in limited circumstances:

Service Providers

We work with trusted third-party vendors who help us operate our platform:

• Cloud hosting providers (AWS, Google Cloud, Azure)
• Payment processors (Stripe, PayPal)
• Email service providers
• Analytics services (only aggregated, anonymized data)
• Customer support tools

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Social Media Platforms

We interact with Facebook, Instagram, WhatsApp, and Messenger APIs as authorized by you. Data flows between our platform and these services only as necessary to provide our services.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

Business Transfers

If our company is acquired or merged, your information may be transferred as part of that transaction.

🍪 Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login and preferences
• Analyze site usage and performance
• Improve user experience
• Secure our platform

Types of Cookies:

• Essential Cookies: Required for the platform to function
• Performance Cookies: Help us understand how you use our service
• Functional Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling them may affect platform functionality.

👤 Your Rights and Choices

You have significant control over your personal information:

Access and Portability

Request a copy of your personal data in a structured, machine-readable format.

Correction

Update or correct your account information at any time through your account settings.

Deletion

Request deletion of your personal information. We will comply unless we have a legal obligation to retain certain data.

Authorization Revocation

If you revoke social media authorization, we will immediately stop accessing your data and delete it upon request.

Data Restriction

Request limitations on how we process your data in certain circumstances.

Opt-Out

Unsubscribe from marketing emails by clicking the unsubscribe link or adjusting account preferences.

Object

Object to processing of your data for direct marketing purposes.

To exercise these rights, contact us using the information at the bottom of this page.

⏱️ Data Retention

We retain your information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When you delete your account or revoke authorization, we will delete your data within 30 days unless required by law to retain it longer.

🌍 International Data Transfers

Your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions by relevant regulatory bodies
• Data processing agreements with all service providers
• Encryption during transfer and storage

👶 Children's Privacy

Our services are not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

🔄 Changes to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our services or practices
• Legal or regulatory requirements
• New security measures or technologies

When we make changes, we will:

• Update the "Last Updated" date
• Notify you via email or prominent notice on our platform
• For material changes, provide advance notice and obtain consent where required

Please review this policy periodically to stay informed about how we protect your information.

📋 Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for processing includes:

• Consent: You have given explicit permission for specific processing activities
• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Business operations, fraud prevention, service improvement
• Legal Obligation: Compliance with applicable laws and regulations

You can withdraw consent at any time by contacting us or adjusting your account settings.

🔗 Third-Party Links

Our platform may contain links to third-party websites and services (including social media platforms). We are not responsible for their privacy practices. Please review their privacy policies before providing any information to them.